Sandos Caracol Eco Resort - All Inclusive Reviews, Deals & Photos 2025

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Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Popular amenities

All inclusive
Breakfast included
Hot Tub
Bar
Pool

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 31 of 31 rooms

Eco Family Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Ceiling fan

Separate bedroom

441 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Ceiling fan

Hair dryer

322 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Private bathroom

420 sq ft
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

667 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

441 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Hair dryer

Ocean view
667 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Separate bedroom

Ocean view
676.1 sq ft
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Private bathroom

Ocean view
420 sq ft
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

2 bedrooms

Hair dryer

689 sq ft
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

Sleeps 5
1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Suite Premium With Garden View

Sleeps 5
1 King Bed(s) and 3 Twin Bed(s)

Suite Premium With Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Twin Sofa Bed(s) and 2 Queen Bed(s)

About the neighborhood

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Playa Xcalacoco - 12 min walk - 0.7 miles
Gran Coyote Golf - 8 min drive - 2.8 miles
El Camaleón Mayakoba Golf Course - 10 min drive - 3.7 miles
Quinta Avenida - 13 min drive - 5.9 miles
Playa del Carmen Main Beach - 16 min drive - 3.3 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Arezzo - ‬14 min walk
‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in hydrotherapy, a manicure/pedicure, and aromatherapy at SPA SANDOS, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, ecotours, and kayaking. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.

Other perks include:

3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
Wedding services, a billiards/pool table, and scooter rentals
Guest reviews speak well of the family-friendly amenities

Room features

All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

Dutch, English, Italian, Spanish

Similar properties

On private beach
Pool
Breakfast included
All inclusive

includes taxes & fees

$193 per night

May 6 - May 7

Pool
Hot Tub
All inclusive
Spa

Pool
Hot Tub
All inclusive
Spa

includes taxes & fees

$267 per night

May 17 - May 18

Pool
Hot Tub
Breakfast included
All inclusive

includes taxes & fees

$202 per night

May 26 - May 27

Pool
All inclusive
Spa
Free airport shuttle

includes taxes & fees

$866 per night

Apr 27 - Apr 28

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The water slides for adults at the onsite waterpark are temporarily closed.

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Olena

Apr 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff, nice restaurants, lots of nature around.

Stayed 5 nights in Apr 2025

8/10 Good

Gabriel Hernandez

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place!

Stayed 4 nights in Apr 2025

10/10 Excellent

Francisco R Perez

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had paddle, tennis and pickleball courts for the guest.

Stayed 6 nights in Apr 2025

10/10 Excellent

Félix

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved that the resort is immersed in the forest and that animals are living freely around us.

Stayed 7 nights in Mar 2025

6/10 Okay

Katie

Apr 6, 2025

Liked: Staff & service

Staff and room (1122) were absolutely amazing.

10/10 Excellent

Carolina

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was beautiful and clean, kids loved water park, we went in the river and the cenotes

Stayed 4 nights in Mar 2025

10/10 Excellent

Sarah

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the eco and family-friendly aspects of this resort!

Stayed 8 nights in Feb 2025

10/10 Excellent

Melissa

Mar 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Waterpark, cenote were awesome. Entertainment and staff were amazing.

Stayed 7 nights in Mar 2025

10/10 Excellent

Orlando

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sandos Caracol was a great experince for our family.

Stayed 4 nights in Mar 2025

10/10 Excellent

Tatiana

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing people and the food was amazing

Stayed 7 nights in Jan 2025

10/10 Excellent

Joel

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place had some power outages and water issues other then that it was Ana amazing trip

Stayed 6 nights in Mar 2025

10/10 Excellent

Juan De

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.

Stayed 4 nights in Mar 2025

10/10 Excellent

terri

Apr 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.

Stayed 6 nights in Dec 2024

8/10 Good

Elyse

Mar 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

beach wasnt great but everything else was amazing

Stayed 7 nights in Mar 2025

10/10 Excellent

Tanya Midori

Mar 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My second time here and it was all around great! love the wildlife and the property!!

Stayed 7 nights in Jan 2025

10/10 Excellent

Bridgett

Feb 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very friendly and resort clean.

Stayed 5 nights in Jan 2025

10/10 Excellent

Jonathan

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience

Stayed 7 nights in Feb 2025

8/10 Good

Burke Ashley

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice

Stayed 5 nights in Mar 2025

8/10 Good

Laurie

Mar 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!

Stayed 4 nights in Mar 2025

10/10 Excellent

Janelle

Apr 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.

Stayed 5 nights in Apr 2025

10/10 Excellent

Shenthuran

Mar 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!

Stayed 5 nights in Mar 2025

8/10 Good

Donna

Apr 10, 2025

Liked: Cleanliness, staff & service

Pools and restaurants shut down.

Stayed 7 nights in Apr 2025

8/10 Good

Joseph

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just spent a week at Sandos Caracol Eco Resort. The resort itself was excellent from the staff, the rooms, the activities, and the food selection. The beach is not the best that’s for sure but that is something out of the resorts control. Highly recommend the a la carte restaurants. This resort does not deserve the negative reviews it receives.

Stayed 7 nights in Mar 2025

10/10 Excellent

Fabio

Apr 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went to the Riviera restaurant twice and Alejandro Luis, and Jazmin were phenomenal when it came to their customer service! The second time we went we didn’t have a reservation but Jazmin took really good care of us and was able to accommodate our unplanned dinner. Alejandro and Luis were our waiters and they were amazing! Definitely recommend Sandos for families traveling with little ones. We will forsure be back!

Stayed 5 nights in Apr 2025

4/10 Poor

Farhia

Apr 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The food and customer service is terrible. Transportation is limited to one company and they charge an astronomical amount. Will never go back to this place.

Stayed 3 nights in Apr 2025

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Sandos Caracol Eco Resort - All Inclusive

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Pool View Penthouse

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Eco Family Penthouse

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Suite Superior With View

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Suite Superior With View

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